For SaaS product teams · EU
From support ticket to merge — one pipeline.
B2B SaaS reality: customer tickets from support, feature wishes from sales, technical-debt backlog. Spedy bundles roadmap, bugs and customer feedback into one tool — and the AI agent clears the long tail before it blows up your sprints.
What we hear
- Support files tickets in Linear, sales in Productboard, engineering plans in Notion. Three sources of truth, none of them.
- Customer bug reports land unfiltered in the engineering backlog. Triage eats the first two hours of your day.
- Public-form tools (Canny, Featurebase) are yet another subscription — and not connected to your issue tracker.
- Roadmap updates to customers are manual: status pages, changelogs, Slack channels.
- Velocity doesn’t scale linearly with each hire — the real bottleneck tickets stay with the senior.
How Spedy solves it
Concrete answers, no marketing promises.
Public forms tied to a board
Customer bugs and feature requests land via a public form straight as a ticket — separated per customer, with attachments, screenshots and auto-triage rules. One subscription less.
AI agent for the long tail
Tickets in the ‘annoying, well-defined, fifth priority’ category get done by the hands-off agent: ticket → PR → review → merge. Engineering stays free for the real architecture work.
Releases & changelog in the same tool
Tickets are linked to releases. The changelog generates itself from closed tickets per release — one click to a public status page.
Per-customer roadmap visibility
If enterprise customers want roadmap visibility: a dedicated workspace with filtered tickets, without exposing your full backlog.
GDPR + EU hosting for SaaS contracts
If you sell B2B SaaS in the EU, GDPR + DPA is a contract blocker. Spedy hosts in Frankfurt, DPA is in the standard contract.
Features that matter to you
Spedy is an all-in-one tool. Here are the parts that matter most for your use case.
Public Forms
Customer feedback flows straight into the board, no Canny subscription needed.
AI coding agent
Long-tail tickets disappear, engineering works on what matters.
Releases & changelog
Auto-generated release notes, public status page included.
Pulse & workload
Who is overloaded? Which tickets block releases? Live.
GitHub PR integration
PRs linked, status sync, no double maintenance.
GDPR + EU hosting
B2B contract clauses satisfied out of the box.
Our recommendation
Recommended: Pro (€9 / user / month)
SaaS teams need public forms, releases and the AI agent — all unlocked from Pro. For an 8-person product team that lands at €72/month — typically less than the Canny subscription you replace.
Frequently asked questions
- Can we collect customer feedback in a structured way?
- Yes, via Public Forms. You create a form per use case (e.g. ‘report a bug’, ‘request a feature’, ‘beta feedback’), embed the link in your app, and submissions land as tickets in the right board — with custom fields you define.
- What does the changelog look like?
- You tag tickets with a release. On release close, Spedy auto-generates Markdown release notes from the tickets, grouped by type (feature/fix/improvement). You can publish them, send via Slack/email or expose them as an RSS feed.
- Can enterprise customers see our roadmap?
- Yes — you create a workspace per enterprise customer with filtered tickets (e.g. just their feature requests + the public roadmap). They only see what you expose; your internal backlog stays private.
- How does the AI agent fit our review process?
- The agent opens PRs as a regular GitHub user. Your existing review process (CODEOWNERS, required reviews, CI) stays unchanged. Nothing merges without a human.
- We use Stripe + Customer.io + HubSpot — does Spedy integrate?
- Spedy has webhooks for every ticket lifecycle event. You can track customer tickets in Customer.io as events or push them via Zapier/Make to HubSpot. Native integrations for the big B2B tools (Stripe, HubSpot) are on the roadmap.
Are you something else?
Write the ticket.Let the agent ship the code.
Start free in 30 seconds. Keep your tools. Keep your stack. Just close more tickets.